Dos and Don’ts for Talking to an Insurance Adjuster After an Accident

Dos and Don’ts for Talking to an Insurance Adjuster After an Accident

Before calling your insurance adjuster regarding your car accident, you should prepare yourself for the conversation and write down key information so that you won’t forget it. Being calm, composed, and prepared will make the conversation go more smoothly. At National Auto Collision Centers, we understand how hard it is to navigate auto insurance claims after being in a car accident in Arizona. As part of our major and minor auto collision repair services in Tucson, AZ, we also offer to help you negotiate and communicate with your insurance company. Here are some dos and don’ts from our experts for talking to your insurance adjuster after your accident.

What to Do When Talking to Your Insurance Adjuster

It’s best to be as prepared as possible when calling your insurance adjuster. Have all of your policy information handy, and all of the documentation regarding your accident. You should write down as many details as you can remember about the accident and have any photos or videos ready. Here are some tips for what to do when talking to your insurance adjuster:

  • Have any questions written down ahead of time so you don’t forget to ask something.
  • Have your police report handy to reference to answer their questions. If you don’t have the police report, be ready to provide the police report number or the name of the responding officers and their badge numbers. 
  • Be ready to provide contact information and insurance information for the other person involved in the accident.
  • Be ready to provide contact information for any witnesses who were at the scene.
  • Be patient, polite, and courteous.
  • Speak slowly.
  • Provide general information about the details of your accident.
  • Obtain the name and contact information for your insurance adjuster and find out what the next steps in the process will be.

What Not to Do When Talking to Your Insurance Adjuster

Remember that your insurance adjuster is not necessarily working in your best interests in investigating your claim. They work for your insurance company, and may try to find loopholes or reasons to deny your claim. Here is some advice on what NOT to do when you’re speaking with your insurance adjuster:

  • Don’t provide extensive details about the accident or information about your injuries or diagnoses.
  • Don’t offer any information about who you think was at fault for the accident.
  • Don’t make any statements or provide any information that could indicate you caused the accident or that you were distracted or not driving carefully.
  • Don’t sign anything. 
  • Do not consent to giving a recorded statement.

How National Auto Collision Centers Can Help

At National Auto Collision Centers, our goal is to help you navigate the process of getting vehicle repairs and dealing with your auto insurance company in Tucson, AZ, with as little stress as possible. We provide major and minor collision repair, loaner vehicles and rental vehicles, paint services, and general maintenance and mechanical repair. We will handle every detail of your vehicle repair to ensure it is safe to drive after being in an accident.

We will also make it as easy as possible to deal with your insurance company. We are a direct repair shop for most insurance companies and we can make the claims and negotiation process smoother and less stressful for you. To learn more or schedule an appointment, call us today or contact us online.